At Mum's Products Uganda Limited, we strive to ensure your satisfaction with every purchase. This Return Policy outlines the conditions under which you may return products. Last updated: June 14, 2025, 11:19 AM EAT.

1. Eligibility for Returns
You may return a product within 14 days of delivery if it meets the following conditions:

• The product is unused and in its original packaging.
• The product is accompanied by a valid proof of purchase (e.g., receipt or order confirmation).
• The product is not damaged due to misuse or mishandling by the customer.

2. Non-Returnable Items
The following items are not eligible for return:

• Products that have been opened, used, or altered.
• Personal care items (e.g., creams, oils) that have been unsealed due to hygiene concerns.
• Products damaged due to improper storage or use after delivery.

3. Return Process
To initiate a return, please follow these steps:

1. Contact our customer service team at [contact email/phone] within 14 days of delivery to request a return authorization.
2. Provide your order number, reason for return, and photos of the product (if applicable).
3. Pack the item securely in its original packaging and include the proof of purchase.
4. Ship the item back to our return address: [Return Address], at your expense, unless the return is due to a defect or error on our part.

4. Refunds
Upon receipt and inspection of the returned item, we will process your refund within 7-14 business days. Refunds will be issued to the original payment method, minus any shipping or handling fees, unless the return is due to a defective product or shipping error. A confirmation email will be sent once the refund is processed.

5. Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

6. Defective or Incorrect Items
If you receive a defective product or an item different from what you ordered, please contact us immediately at [contact email/phone]. We will arrange a replacement or refund, including coverage of return shipping costs, at our discretion.

7. Limitations
We are not responsible for returns lost or damaged during shipping. It is recommended to use a tracked shipping service when returning items.

8. Contact Us
For any questions or assistance with returns, please reach out to us at [contact email/phone]. We are here to help ensure your experience with Mum's Products is satisfactory.

Thank you for choosing Mum's Products Uganda Limited. We value your trust and are committed to making your shopping experience seamless.