At Mum's Products Uganda Limited, we aim to make your shopping experience flexible and convenient. This Cancellation Policy outlines the conditions under which you may cancel an order. Last updated: June 14, 2025, 11:21 AM EAT.

1. Cancellation Eligibility
You may cancel an order at any time before it is shipped. Once an order has been dispatched, cancellation is subject to the return process outlined in our Return Policy.

2. How to Cancel an Order
To cancel an order, please follow these steps:

1. Contact our customer service team at [contact email/phone] as soon as possible with your order number and reason for cancellation.
2. Cancellations must be requested before the order is processed and shipped, which typically occurs within [X] business days of placement.
3. We will confirm the cancellation via email or phone once processed.

3. Cancellation Fees
There are no cancellation fees for orders canceled before shipping. However, if the order has been customized or special processing has begun, a fee of up to [X]% may apply, and you will be notified in advance.

4. Refunds for Canceled Orders
If your cancellation is accepted before shipping, a full refund will be issued to the original payment method within 7-14 business days. A confirmation email will be sent once the refund is processed. No refund will be issued for orders canceled after shipment; please refer to our Return Policy instead.

5. Non-Cancellable Orders
Orders cannot be canceled if they have already been shipped or delivered. In such cases, you may initiate a return as per our Return Policy.

6. Exceptions
In rare cases, we may cancel your order due to stock unavailability, errors in pricing, or suspected fraudulent activity. If we cancel your order, you will be notified, and a full refund will be issued promptly.

7. Contact Us
For any questions or assistance with cancellations, please reach out to us at [contact email/phone]. We are committed to addressing your needs efficiently.

Thank you for choosing Mum's Products Uganda Limited. We value your trust and strive to make your experience with us seamless.