At Mum's Products Uganda Limited, we are committed to ensuring your satisfaction with every purchase. This Refund Policy details the conditions and process for obtaining a refund. Last updated: June 14, 2025, 11:23 AM EAT.

1. Eligibility for Refunds
You may be eligible for a refund if:

• The product is returned within 14 days of delivery and meets the conditions outlined in our Return Policy (unused, original packaging, with proof of purchase).
• The product is defective, damaged upon delivery, or not as described, and you notify us within 7 days of receipt.
• Your order is canceled before shipping, as per our Cancellation Policy.

2. Non-Refundable Items
Refunds will not be issued for:

• Products that have been opened, used, or damaged due to customer misuse.
• Personal care items (e.g., creams, oils) that have been unsealed due to hygiene concerns.
• Orders canceled after shipment (subject to return and restocking fees, if applicable).

3. Refund Process
To request a refund, please follow these steps:

1. Contact our customer service team at [contact email/phone] with your order number, reason for refund, and supporting evidence (e.g., photos of damage).
2. For eligible returns, ship the item back to [Return Address] within 14 days, at your expense unless the refund is due to a defect or error on our part.
3. Upon receipt and inspection, we will process your refund within 7-14 business days.

4. Refund Amount
Refunds will be issued to the original payment method and include the product price, minus:

• Original shipping costs, unless the return is due to a defect or shipping error.
• A restocking fee of up to [X]% if the return is due to a change of mind (if applicable, you will be notified).

5. Refund Confirmation
Once processed, you will receive a confirmation email. Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.

6. Exceptions
We reserve the right to refuse a refund if the return does not meet our policy criteria or if the product is deemed unusable due to customer actions. In cases of order cancellation by us (e.g., stock issues), a full refund will be issued promptly.

7. Contact Us
For any questions or assistance with refunds, please reach out to us at [contact email/phone]. We are dedicated to resolving your concerns efficiently.

Thank you for choosing Mum's Products Uganda Limited. We value your trust and aim to make your shopping experience as smooth as possible.